Frequently Asked Questions
Everything you need to know about your Big Thief order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, generally ranging from 10-21 business days.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition releases may be final sale.
How do I know which size to choose?
Each product page features a detailed size guide with measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or checking the specific garment notes for 'oversized' or 'slim' indicators.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
How should I care for my Big Thief apparel?
To preserve the quality of the fabric and prints, we recommend machine washing cold, inside out, and hanging to dry. Avoid ironing directly on any screen-printed graphics.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of placement by contacting our support team, but we cannot guarantee changes once the order has entered the fulfillment stage.